Question 1

How do I place a custom T-shirt order?

Accepted Answer

Choose a product from Shop, open Custom Design to upload your logo or text, add to cart, then tap "Order on WhatsApp" — your design PDF downloads and the chat opens pre-filled. For bulk, use our Bulk Orders page.

Question 2

What is the minimum order quantity?

Accepted Answer

Single-piece custom orders are accepted. Bulk discounts start from 25 pieces and improve at 50, 100, and 500+ quantities.

Question 3

Can I track my order?

Accepted Answer

Yes. After dispatch you receive tracking via WhatsApp and email. Track status anytime from your Account dashboard.

Question 4

Which printing methods do you offer?

Accepted Answer

We offer DTG (photo-quality), screen printing (bulk & vibrant), vinyl/heat transfer, and embroidery on polos and corporate wear.

Question 5

Will my logo colours match my brand?

Accepted Answer

We provide digital proofs before production. Pantone matching is available on bulk corporate orders.

Question 6

What file format should I upload?

Accepted Answer

PNG with transparent background, SVG, AI, or PDF at 300 DPI. Our team can help optimize artwork for free on bulk orders.

Question 7

How long does delivery take?

Accepted Answer

Standard custom orders: 3–7 business days. Bulk orders: 7–14 days depending on quantity and print method. Express available in metro cities.

Question 8

Do you deliver across India?

Accepted Answer

Yes — Pune, Mumbai, Hyderabad, Bangalore, Nagpur, Nashik and pan-India via trusted courier partners.

Question 9

How does bulk pricing work?

Accepted Answer

Pricing tiers apply at 25+, 50+, 100+, and 500+ pieces. Contact us for a custom quote with fabric and print method options.

Question 10

Do you offer corporate invoicing?

Accepted Answer

Yes. GST invoices, PO acceptance, and net-15 terms available for verified corporate accounts.

Question 11

What is your return policy?

Accepted Answer

Defective or misprinted items are replaced free. Custom orders with approved proofs are non-refundable unless production error occurs.

Question 12

How do I request a refund?

Accepted Answer

Contact support within 48 hours of delivery with photos. We resolve within 3–5 business days.

Question 13

Can I preview my design before ordering?

Accepted Answer

Yes. Our live Custom Design studio shows real-time HD preview on the T-shirt mockup before you add to cart.

Question 14

Can I print on front and back?

Accepted Answer

Absolutely. Select front/back in the design studio. Back prints may have a small additional charge.

Frequently asked questions

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Customization

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